2. Is it possible to order a painting that is not shown on your
site?
Yes, there are two ways to do this.
1. E-mail or post us a (high resolution) digital, scanned photo
or photo print of the painting you want us to reproduce and
indicate the size of the painting you desire and special instructions
(if any) for the artist. If they have questions we will contact
you immediately.
2. Send us the artist’s name, painting description and
or the name of the painting. We will search through our archives
and or other sources for the highest quality version of the
work you are interested in and then confirm with you by e-mail
or other means of communication as directed by you if the painting
we find matches your request.
3. Can I have an oil painting reproduced from any artists work?
Yes and No! Only if the art work is not currently protected by
copyright laws.
Normally copyright protection of an artists work expires in a
certain number of years after their death.
50 years after the death of a non European artist.
70 years after the death of a European artist.
Please note the following:
Eastern Oz Galleries will not knowingly engage in the reproduction
of paintings from any material protected by copyright laws in
the USA or infringe on internationally copyrighted material!
4. I would like Eastern Oz Galleries to produce an oil painting
from my own photograph or digital print.
1. How should I send the photograph?
As previously mentioned above in (FAQ) item 2, e-mail or post
us a (high resolution) digital or scanned photo of the picture
you want us to reproduce as an oil painting as well as the desired
size of the painting and special instructions (if any) for the
artist. If they have questions we will contact you in a timely
manner. One of our specialties is producing oil paintings from
old photographs.
2. How much will it cost?
The cost can only be determined after we evaluate the complexity
of your photo or print. It is not necessary to post an original photo
for cost estimation; a digital or scanned version will be fine
for cost estimation purposes.
3. What sizes are available?
You may select a standard size from our galleries
or you may request any custom size you desire. For sizes
greater than what is shown on our sizing chart, please contact
us for a quotation.
(Please remember, when stating the painting size to us that
means the actual size of the subject. We will automatically
include a two inch (5cm) area of unpainted border of canvas
around the painting for stretching and mounting purposes)
5. I would like to customize or make some modifications to my
order. Is this possible?
Yes, you can make this request during the ordering process in
the “Special Instructions” box. If you would like
to discuss customizing options before placing an order, you may contact us about your request from the contact us page
or feedback form.
Examples of modifications and customizing features to your portrait
or fine art reproduction painting can include nearly anything.
For example, the removal or adding of subjects or objects in a
portrait as well as color enhancement and color changes to a fine
art reproduction if you choose to do so.
6. Are all of the oil paintings by your company hand painted
by professional artists?
Yes, a professional artist will take your project from bare
primed canvas to final realization of the completed painting.
In addition to this, a fine art quality assurance representative
will inspect the painting when the work is complete. No mechanical
means are employed in any of the artists work, all of our paintings
are 100% hand painted.
7. Can I see my finished painting before it is shipped to me?
Yes, when the painting is completed and after a visual inspection,
we will e-mail you a high resolution digital picture of your painting.
After your reply of approval we will ship your order on the next
business day.
8. How long will it take to complete and ship my order after
order confirmation?
Normally we will give you confirmation of your order on the
date the order is placed, and then it will take about four to
six weeks from beginning to completion including shipping. This
schedule is based on a highly complex fine art painting with a
lot of detailed work. Some basic one or two figure people or pet
portraits can be completed in two weeks. Depending on artist availability
for your project or excessively large sized portraits, this time
frame will vary. Please feel free to contact us prior to ordering
for a more accurate completion schedule.
9. What methods of payment do you accept and will my order be
secure?
We accept nearly all major credit cards and currencies. All orders
placed on our site are through Nova Information Systems and are guaranteed
secure. You may also pay by check or money order and will receive
mailing instructions during the checkout process. We do not keep on file in
paper form or digitally any information comprising of credit card numbers or expirations;
all payment information is handled through a secure gateway provided by the card
processor.
10. How will my order be packed and shipped?
Your order will shipped in a circular hard shell plastic tube
document container.
We ship world wide using UPS, FedEx, DHL,USPS, and EMS.. Worldwide
Shipping is free. (We
can not ship to P.O. Boxes, physical addresses only)
11. I am interested in purchasing quantities of paintings, can
I obtain discounted Rates?
Yes, we will provide discounts to anyone interested in purchasing
paintings or prints in volume. Please contact us with your request
so we can make a quotation for the cost and time schedule.
12. Do you offer a guarantee?
Yes, we offer a 100% satisfaction guarantee and stand behind
every brush stroke. Upon completion of your order we will send a
high quality digitial print of the artwork for your approval, prior to
shipping. All of our shipments are insured. If your order is damaged
upon arrival, please contact us immediately.
13. I have questions that are not answered here?
We will be happy to answer any question you have. Go to our Contact
Us page and view the options for corresponding with us.
email: questions@EasternOzGalleries.com